AI automation services for European businesses, built with GDPR in mind

What we build for European businesses

Small and mid-sized businesses in the EU tend to run on solid ERP and accounting systems, but the work between them is still manual: supplier documents keyed in by hand, orders copied between portals, and customer questions answered one email at a time, often in several languages. Three of our services fit most often.

Document processing for manufacturers and distributors

Manufacturers and distributors handle a steady flow of supplier invoices, delivery notes, order confirmations and certificates, in different layouts and often in different languages. Document processing AI reads them, extracts the fields you need, checks them against the purchase order and the goods received, and posts them to the ERP. Anything uncertain goes to a person to check. See AI for manufacturers for the wider picture.

Workflow automation around your ERP

AI workflow automation takes over the steps people repeat every week: turning an RFQ email into a draft quote, updating order status for customers, collecting documents from new clients, building the Monday report. For B2B services firms it often means client onboarding and reporting; for distributors, order intake and exception handling. Where two systems were never meant to talk, integration services connect them.

Support assistants for B2B firms and clinics

An AI customer support assistant answers repeat questions from your own documents (product specifications, delivery terms, opening hours, preparation instructions), qualifies enquiries and passes the rest to a person with the conversation attached. Clinics often pair it with an AI voice agent for booking calls. Under the EU AI Act, both tell people up front that they are talking to an AI.

Read the Krazimo case study.

Where we see demand across the EU

The patterns differ by country. What tends to come up most:

• Germany. Mittelstand manufacturers and distributors with document-heavy processes, accounts that run through DATEV, and a high bar for data protection paperwork before anything goes live.
• The Netherlands. Logistics, wholesale and distribution firms where order and shipping documents arrive by email at volume, often on Exact, with English widely used at work.
• Ireland. English-speaking SaaS and professional services firms that want lead follow-up, support and reporting automated without changing their CRM.
• France. Businesses where customer-facing work must be in French, so the language question comes first and the AI scope follows from it.
• The Nordics. Digitally mature teams that already use cloud tools well and want the remaining manual steps between them removed.

How remote delivery works

We don't have an office in the EU. Everything runs online:

1. A free 30-minute discovery call at a time that suits you. We look at how the work moves today and where it slows down.
2. A scoped proposal in EUR, with what we would build, the number it should move, and the price. No obligation.
3. Build around your tools. Most systems go live in 30 to 60 days, including testing and onboarding your team over video.
4. Measure and tune. Live reporting against the agreed number. You own the code and the data.

The work is led hands-on by our founder, Thoufic, with engineers who have built and shipped products at leading technology companies. Our team works on India Standard Time (UTC+5:30), which puts your full working day inside our afternoon and evening, from Dublin to Helsinki. Working sessions, reviews and onboarding happen live, in your hours. More in working with a remote AI team across time zones.

Language: English-first

Our systems are built English-first, which suits many B2B teams in the Netherlands, Ireland and the Nordics. If your customers or suppliers write in German, French, Dutch or another language, raise it on the first call. Reading multilingual documents is a different problem from holding a live conversation in that language, and we will tell you plainly what is achievable for each.

GDPR and the EU AI Act

GDPR. Any system that touches customer or employee data needs a data processing agreement with us and with every processor underneath, such as the AI model and hosting. EU data residency is available on request and agreed on the first call, along with who can see transcripts and how long they are kept. Under Article 22 of the GDPR, people have the right not to be subject to decisions based solely on automated processing that significantly affect them, so we design human review into those steps. Health data in clinics is a special category with stricter conditions. Our guide to scoping GDPR-compliant AI automation goes into detail.

The EU AI Act. The Act is risk-based. Most chatbots and voice agents are limited-risk systems whose main duty is transparency: telling people they are interacting with an AI. Obligations phase in between 2025 and 2027, with the transparency rules applying from August 2026 and most high-risk rules later. Uses such as screening job applicants or assessing creditworthiness fall into higher-risk categories with much heavier obligations. The European Commission's AI Act overview is a good starting point, and our EU AI Act guide for small businesses covers what applies to a chatbot or voice agent. None of this is legal advice: take your own.

The tools you already use

We connect to the systems common in European businesses rather than replace them: SAP Business One and Microsoft Dynamics 365 for ERP, DATEV in Germany, Exact in the Netherlands, Odoo, and HubSpot or Pipedrive for sales. If a step lives in spreadsheets and shared inboxes, we start there.

Not sure where to start?

Manufacturers can read AI document processing for European manufacturers or how to automate invoice data entry. For what drives the budget, read AI automation cost in the US, Europe and the UAE. If you are weighing off-the-shelf tools, read Zapier vs custom AI automation. Or book the free call and we'll work it out together.