How Kamai Elevators stopped losing leads in WhatsApp.
An elevator company working across four cities, whose leads were getting lost in a WhatsApp group. We built one lead pipeline for all of them.
Today
6 callsPromised callbacks
Tower · 14 floors
Promised a callback
Hospital annex · 2 lifts
Quote sent · follow up today
New leads
Villa · home lift
Meta form · 8 min ago
Office · 3 lifts
Website · 1 h ago
Site spotted · 9 floors
Added by you on a visit
Callback missed
Reminder sent to you. Miss it again and your manager gets one too.
Second quote blocked
Same name, phone and site address as a lead quoted 12 days ago.
Illustration
Leads from Meta ads landed in a WhatsApp group, got read out to a salesperson over the phone, and went quiet after the quote. The founder couldn’t tell how many came in last month or who was holding them. We put every lead from four cities into one pipeline: one owner per lead, follow-ups that chase people, a check before every quote, and a view for each person on their phone.
Elevator company · four cities
Kamai Elevators
What we built
What we put in place
- 01
Automatic intake
Leads from Meta forms and the website go straight into the pipeline instead of a group chat.
- 02
One owner per lead
Every lead has one person responsible for it, so nobody has to ask who is holding it.
- 03
Follow-ups that chase people
Follow-up reminders escalate to managers, so a lead doesn’t go quiet after the quote.
- 04
A check before every quote
A duplicate-quote check runs before a quote goes out.
- 05
Calling from the app
Salespeople call leads from inside the app, and every call is logged.
- 06
Where leads drop off
A report shows where in the pipeline leads drop off.
- 07
A view for each person
Everyone gets their own view of their leads, on their phone.
The result
What changed
Operational efficiency is up 70% since go-live. On our first call, the founder had set a target of 30%.
70%
Better operational efficiency since go-live
30%
The founder’s target on our first call
4
Cities on one pipeline
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